The New Romantics owns and operate this Website. This document governs your relationship with The New Romantics. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and The New Romantics will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Subbly and The New Romantics or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by The New Romantics and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times, which are communicated clearly on The New Romantics, may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
The buyer is responsible for any import taxes imposed by their home country. Please take these fees into account when buying. Customers located in a country within the European Union will not incur any import fees. Outside of the European Union you will need to look up the import duty threshold and rates for your country to determine if and how much you will pay in VAT/duty/handling fees.
In order to contract with The New Romantics you must be over 18 years of age or have parental permission and possess a valid credit or debit card issued by a bank acceptable to us. The New Romantics retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
when you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the box, which you ordered has been dispatched to you. The goods included in the ordered box will remain unknown until receiving the box. The amount of goods within your ordered box will be announced on the website and hence will be included in the contract formed.
Returns and Refunds
If your account has renewed (your card has been charged) and you do not wish to receive the box(es) that you've paid for, please contact firstname.lastname@example.org as soon as possible to let us know. We are happy to give refunds for unshipped boxes, but once a box has shipped we can not give refunds.
We do not offer refunds if you receive a book/item that you aren't interested in. We hope you have a friend whom you can gift the item to!
Keep an eye on our social media accounts, as well as our newsletter, where we always give hints as to what you can expect from each box. This way you can decide whether or not to skip a box if it doesn't interest you.
We can not accept returns, regardless of whether the box has been opened or not.
Whilst we try and ensure that all details, descriptions and prices, which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
We can cancel orders if requested but do not provide refunds.
One year subscriptions
When you subscribe to a one year subscription (Juliet One Year Subscription; Lizzie One Year Subscription; Anna One Year Subscription) you are committing to twelve (12) months of receiving The New Romantics book boxes.
Six month subscriptions
When you subscribe to a six month subscription (Juliet Six Month Subscription; Lizzie Six Month Subscription; Anna Six Month Subscription) you are committing to six (6) months of receiving The New Romantics book boxes.
When you subscribe ON or BEFORE the 15th of the month, you will receive your first book box in the following month.
eg. If you purchase a subscription from 1st to 15th January, you will receive your first book box on or around the 15th of February.
When you subscribe AFTER the 15th of the month, you will receive your first book box in the month after the following.
eg. If you purchase a subscription from 16th to 31st of January, you will receive your first book box on or around the 15th of March.
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law The New Romantics and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect The New Romantics' liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with The New Romantics and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to The New Romantics.
You agree to indemnify, defend and hold harmless The New Romantics, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
The New Romantics shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and The New Romantics. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of The New Romantics.
The New Romantics does not accept any returns or exchanges for its products. Therefore, it does not issue any discounts, refunds or store credit.
For most countries we only have tracked shipping available. For others, we give you the option to select standard untracked or tracked. We have separate loss and damage policies for the two services.
Boxes sent on a tracked service are insured by our courier therefore we cover up to 100% of damages or losses, but take each case on a case by case basis. If you have tracked shipping and your box has been marked as delivered but you have not received your box, you have up to 30 days from the purchase date to notify us and begin a claim. Any claims after the 30 day period will not be entitled to a full refund. In the event that your box has not been delivered due to an incorrect address/insufficient information, we will only refund the cost of the box excluding the cost of shipping.
If your box has arrived damaged or items are missing, you have up to 30 days to notify us and begin a claim. You will be required to provide photographic evidence. Any claims submitted after 30 days will not not be entitled to a full refund.
Boxes sent on an untracked service might arrive 30 days or more after shipment and do not provide any tracking information for the shipment. If you have untracked shipping and your box has been undelivered, arrived damaged or items are missing, you have up to 5 weeks within the dispatch date to notify us and begin a claim. Any claims after this time will not be entitled to a full refund.
If you want to change your delivery address or have any questions, please email email@example.com